Frequently Asked Questions

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1. Do the designs come in any other colours?
2. How many invitations will we need?
3. Do I need to order all items at the same time?
4. What if we don't know how many place cards etc we will need?
5. What if we don't have the details of the menus etc when we order?
6. When will you need the names for seating plans and place cards etc?
7. How do we send names for seating plans etc?
8. How long will the invitations take?
9. How long will save the date cards take?
10. What if I need my stationery sooner?
11. Will we be sent proofs for checking?
12. Do you charge for alterations to proofs?
13. Can you print my own choice of wording inside the invitations?
14. Can you print in different languages?
15. What if I need extra invitations?
16. What do the invitations cost to post to my guests?
17. How and when do we pay for the stationery?
18. Is there VAT to pay on my order?
19. How will my order be dispatched?

1. Do the designs come in any other colours?
With the classic collection you can choose your ribbon colours and box colour.  If I don’t have your colour ribbon in stock I can usually match it.  You can send a swatch or something in your colour scheme for me to look at if you want me to get the best possible match.

Boxes are usually ivory or white.  Other special colours are subject to a minimum order quantity please phone for details.

2. How many invitations will we need?
When calculating the number of invitations needed, remember it is one invitation per household not per person.  Don’t forget to send one to your parents! You should also include spare invitations in your order for if you make a mistake when writing them.

3. Do I need to order all items at the same time?
The only way to guarantee design continuity for invitations and the rest of the order is to order all items at the same time. Your invitations will be despatched first and then the rest of your order will follow nearer the time of the wedding.  Materials are sourced from all over the world and crystals in particular can take 5 weeks to get back in stock.

Save the date cards can be an order just by themselves. 

4. What if we don't know how many place cards etc we will need?
You may not know how many place cards etc you will need at the time of ordering, but put an estimate on the form and this can be altered when your guests have replied.  You balance will then be adjusted accordingly.

5. What if we don’t have the details for the menus etc when we order?
At the ordering stage, you will just need to estimate how many you think you will need.  Details for what will be printed inside will be needed approx 4 weeks before the wedding.

6. When will you need the names for seating plans and place cards etc?
Names for place cards and seating plans etc will be needed approx 4 weeks before the wedding.

7. How do we send names for seating plans etc?
Please send names via email.  If the names of the place cards and the seating plan will be the same, just send the seating plan.  Please send as a word doc – and in one long list (not side by side columns).  E.g.  List the top table, then table 1 underneath etc.

8. How long will the invitations take?
Your invitations will take up to 4 weeks from receiving your completed order form and deposit.  If they are done before that then they will be sent out sooner.

9. How long will save the date cards take?
Save the date cards can be sent out within 10-14days of receiving your order and payment. 

10. What if I need my stationery sooner?
If you need your invitations quicker than 4 weeks then please phone and find out the current turnaround time, and let me know the situation.  I don’t charge any extra for getting them made quicker but they are all bespoke and made to order so at busy times this isn’t always possible.

11. Will we be sent proofs for checking?
Free proofs will be emailed to you within a couple of days of receiving your order form and deposit. Once you’ve had a look at those I’ll pop a hard copy  in the post.

12. Do you charge for alterations to proofs?
Changes to proofs are free, I will tweak them as many times as you like until you’re 110% happy!

13. Can you print my own choice of wording inside the invitations?
I have put wording/ font options on the website but all weddings are different and If you would like your own choice of wording, please send a copy or email it when you order.

14. Can you print in different language?
Yes as long as the language uses English Characters. In some cases you may be more restricted to which fonts you can choose.  You will need to email your wording and the emphasis is on you to double and triple check your proofs.

15. What if I need extra invitations?
Extra invitations can be ordered but there is a minimum order quantity of 4 and you will need to pay further P+P so it is advisable to order enough extras at the outset.

16. What do the invitations cost to post to my guests?
The contemporary collection: 1st and 2nd class stamps will be sufficient.

Boxed invitations are priced on a Royal mail ‘large letter’ rate 250g (subject to current Royal mail rates). You must check with the post office before you post them to avoid pricing them incorrectly.

All boxed Invitations are supplied with white mailing boxes for posting and stickers to seal them.

17. How and when do we pay for the stationery?
Save the date cards: Full payment on ordering.

Invitations and the rest of your order: A deposit of 50% of the order value will be required on ordering.  The balance will be due before the last part of your order is despatched. (I don’t currently take card payments.) You can pay by cheque or direct transfer, please phone for details.

18. Is there VAT to pay on my order?
We are below the threshold for charging VAT, so there is no VAT to pay on your order.

19. How will my order be diaptched?
Orders will normally be sent via courier and wil require a signature. We wil try to contact you first to arrange a convenient day.

For all other queries please phone Lorraine on 01803 813726