Frequently Asked Questions

Click on the question below to jump to the relevant section.

How many invitations will we need?
How well will the invitations post?
How much will the invitations cost to post to our guests?
Do I need to order all items at the same time?
Do the designs come inany other colours?
What if we don't know how many place cards etc we will need?
What if we don’t have the details for the menus etc when we order?
How long will the invitations take?
Will we be sent proofs for checking?
Can you print my own choice of wording inside the invitations?
Can you print my stationery in another language?
What if I need extra invitations?
When will you need the names for seating plans and place cards etc?
How do we send names for seating plans etc?
How and when do we pay for the stationery?

How many invitations will we need?
When calculating the number of invitations needed, remember it is one invitation per household not per person. Don’t forget to send one to your parents! You should also include spare invitations in your order for if you make a mistake when writing them.

How well will the invitations post?
White outer mailing boxes are provided free with the scroll designs and boxed designs from the Classic Collection. These ensure that the invitations arrive in perfect condition.

How much will the invitations cost to post to our guests?
Price depends on the size and weight and therefore we recommend that you check the postage price before sending.

Contemporary Collection: normal first or second class.
Classic Collection: approx 78p first class (extra items such as info sheets, directions etc could add extra weight).
Scroll Collection: classified as 'packet' due to the depth.

Do I need to order all items at the same time?
The only way to guarantee design continuity is to order all items at the same time.

Do the designs come in any other colours?
The Scroll and Classic Collections are adaptable to your colour schemes (including scroll boxes etc). Please phone for details. The Contemporary Print Collection is not available in other colour schemes but you can incorporate your colours in your choice of ribbon if you are choosing the overlay option.

What if we don’t know how many place cards etc we will need?
You may not know how many place cards and menus etc you will need at the time of ordering, but put an estimate on the form and this can be altered when your guests have replied.

What if we don’t have the details for the menus etc when we order?
At the ordering stage, you will just need to estimate how many you think you will need. Details for what will be printed inside will be needed approx 4 weeks before the wedding.

How long will the invitations take?
Your invitations will take up to 4 weeks from receiving your completed order form and deposit.

Will we be sent proofs for checking?
Free proofs will be sent within a couple of days of receiving your order form and deposit.

Can you print my own choice of wording inside the invitations?
If you would like your own choice of wording, please send a clear copy with your order form.

Can you print my stationery in another language?
Yes, provided you can send the wording by email.

What if I need extra invitations?
Extra invitations can be ordered but there is a minimum order quantity of 10 and you will need to pay further P+P so it is advisable to order enough extras at the outset.

When will you need the names for seating plans and place cards etc?
Names for place cards and seating plans etc will be needed 4 weeks before the wedding.

How do we send names for seating plans etc?
Please send names via email. If the names of the place cards and the seating plan will be the same, just send the seating plan. Please send as a word doc – and in one long list (not side by side columns). E.g. List the top table, then table 1 underneath etc.

How and when do we pay for the stationery?
A deposit of 50% of the order value will be required on ordering. The balance will be due before the last part of your order is despatched. You can pay by cheque or if you prefer to do a direct transfer, please phone for details.

For all other queries please phone Lorraine on 01803 813726